Customer Relationship Management

Customer Relationship Management & Loyalty Program (CLP)

Looking for customer retention and low cost of acquiring more customers?
Read how UrsDigitally CRM offering would help you in leveraging your existing customer base and create brand loyalty leading to growth in Sales with a minimum of 3X Return On Investment
Before we begin, let’s have a look at what the industry experts are reporting about the benefits of having a Customer Relationship Management / Customer Loyalty Program Solution in place

  • A Gartner consumer survey conducted in 10 countries shows that 62% of respondents are members of one of more retail loyalty programs.
  • 20% of your customers, who are actually your loyal customers, drive 80% of your business's total revenue and 72% of total visits to your business.
  • Loyalty program members are 70% more likely to spread the word about your business.
  • 65% want stores they want to frequent to email them coupons and promotions.
  • The probability of making an additional sale or up-selling to loyal customers is 60-70%.
  • Compared with loyal customers, new ones are more price-conscious. The chances of getting a sale from a new person are 5 to 20%. And actual sales from promotions sent to them are less than 1%.
  • Over their lifetime loyal customers spend 10X more

What We Do:
  • Design of Customer Relationship Management Process based on business needs & competitive analysis
  • Customization & Deployment of Customer Loyalty Software
  • Store Level Roll-Outs & Operational Training
  • Design & Implementation of periodic CRM Campaigns
  • 24*7 Business/Technology/Operations Support ( Dedicated Helpdesk)
  • Analytics & Reporting