* Meenu Chhikara
Assistant
Professor(M.Com.,MBA,M.Ed.,
ABSTRACT
A leader/manager has not only to
show the way but also to lead the group towards its final and ultimate goal. In
doing this, the manager leading organization has to set an example to his
followers by applying all principles and skills in own professional life which
he want to be inculcate among its subordinates. Management and Leadership are
two sides of a coin, by reacting of these two quality enhanced on its peak. It
has been rightly said, ”IT DOES NOT MATTER WHAT A LEADER SAYS, WRITES,IT IS WHAT HE IS AND WHAT
HE DOES”. It is neither desirable nor possible to identify the
functions to be performed by a leader.”HIS ROLE IS LIKE AN EVER FLOWING
RIVER, WHICH HAS TO FLOW EVERY SECOND”. This paper aims to explore
various skills of a leader or manager to enhance the quality in every sphere of
life.
KEY WORDS- Leadership, Management, Skills, Quality Enhancement
INTRODUCTION
As management is an art of getting
things done by the people ,but getting work done is not an easy task for the
management, there are so many problems in this process because it is an
orgnisational behaviour that attach the working of the people. So management
must know why do people act as they do and try to know what will make them to
give best on the job. The only answer of these questions is an art of
motivation and motivation can be arised only by an effective leadership as
leadership is the ability of a manager to induce subordinates to work with
confidence and zeal.
There is a saying-“YOU CAN LEAD A HORSE TO WATER BUT YOU
CANNOT MAKE HIM TO DRINK”. Likewise it is not the time spent by the
employees on the job which gives result but it is the willingness with which he
does the job which brings quantity and quality.
HOW LEADERSHIP WORKS
ABILITY * WORK = MANAGEMENT
SITUATION * ATTITUDE = LEADERSHIP
MANAGEMENT * LEADERSHIP = QUALITY ENHANCEMENT
The person who influences me most is not he who does great deeds, but
he who makes me feel that I can do great deeds. Leadership helps the people
by directing them in the right perception-a very popular story will justify this
point. “There were three workers breaking rocks at construction site of a
temple .Some body asked one of the worker-“what are you doing?” He
answered-“Don’t you see I am just breaking the rock?” The other said,”I am
working for Rs.50 per day.” The third worker replied,”I am proud of the fact
that I am helping to build this temple.” This story explains that the behaviour
of an individual is result of the way he
perceives the things.Infact,perception is like a beauty that lies in the eyes
of beholden.So leadership is quality of the chanalise individuals where by they
guide people and chanalise their activities in an organized effort.
LEADERSHIP AND MANAGEMENT SKILLS FOR QUALITY ENHANCEMENT
“A LEADER
SHOULD BE AMONG THE EMPLOYEES,BUT SHOULD BE ABOVE THE EMPLOYEES.” The
success of leadership in an enterprise depends upon the qualities of its
leader. If the leader is capable enough to lead and direct his followers,he can
motivate them to achieve the targets.So,there are some of the skills of a leader
or manager-
(I)
HUMAN SKILLS
:- Such skills require a sense of
feeling for others and capacity to look at things from others point of
view. It includes-
(1)
A human based leadership.
(2)
Perfection in the art of communication.
(3)
A sense of cooperativeness.
(4)
Perfection in human psychology and human engineering.
(5)
Research report and dissertation writing.
|
FORMAL
PERSONAL
AUTHORITY
+ CHARACTERSTICS
AND STATUS
AND SKILLS
|
↓
|
INTERPERSONAL ROLES AS A
|
INFORMATIONAL ROLES AS A
|
DECISIONAL ROLES AS A
|
|
(I) Figure head of the
Organization.
(II) As a leader.
(III) As a liaison
Officer.
|
(I) Moniter.
(II) As a disseminator.
(III) As a spokesman of
the organization.
|
(I) Enterpreneur.
(II) As a disturbance
Handler.
(III) As a resource
Allocator.
|
HUMAN
SKILLS OF A LEADER/MANAGER
(II)
TECHNICAL
SKILLS:-It refers to the ability and knowledge to provide technical
guidance and instructions to subordinates by having job knowledge and
expertise. It includes-
(III)
CONCEPTUAL
SKILLS:-Such skills include the competence to understand a problem in all
its aspects and to use creative thinking in solving the problem. It includes-
(I)
Skill of desire to be progressive.
(II)
Shoulder the sense of responsibility.
(III)
Sense of maturity of mind.
(IV)
Quality of vision and forsightedness.
(V)
A leader must be participative in nature.
(VI)
Skill of vitality and endurance.
(VII)
Effective decision making skill.
(VIII)
A leader must have initiative skill tostart any challenging
work.
(IX)
Leader must be full of enthusiasm,courage,tacts &
devotion.
(IV)
DIAGNOSTIC
SKILLS:- It includes the ability to determine by analysis and
examination,the nature and circumstances of a particular condition.It
includes:-
(I)
Analytical ability of the leader to diagnose the
problem.
(II)
Sense of intelligently handle the technical problems.
(III)
Sense of judgement and argumentation regarding problem
maker.
(IV)
Sense of alertness presence of mind of a true leader.
(V)
A leader must be agile in nature.
(VI)
Degree of self confidence to handle the bugs.
(VII)
Degree of self discipline to dignitically hold the position.
(VIII)
Degree of self awareness to effectively lead the
followers.
(IX)
Degree of self direction to adopt the right path of
doing researches in respective fields.
Thus,we can say that the success
of leadership is depend only on the skills and traits of a leader ,with which
he can lead its subordinates to achieve the organizational ultimate
aim.Technical skill is required not only to provide technical guidance to the
employees but also prepared them to be the would be expert of technical
compatibility of the organization to tackle strategically the challenges posed
by the competitors.Quality Enhancement
is a challenge for the organization because it tries to inculcate the different
types of traits among its employees and reduce the loopholes in enterprise by
seeking advice of the expert/leader to overcome these lacunaes.
REFERENCES:-
- Stephen P.Robbins”Essentials of organizational
behaviour”,Prenpice-Hall of
- Ernest Dale”Management:Theory and Practice”,Mc Graw
Hill,Kogakusha Ltd.Tokyo,1973.
- Louis A.Allen”Management and Organisation” Mc Graw
Hill Book Co.
- James M. Bdurns”Leadership” Harper and Row,
- S.W.Taylor”The Principles of Management” Harper and
Row,
